Roles and Responsibility

- Handle ESA and track performance metrics to ensure high-quality service delivery.

- Meet stakeholders and provide regular updates on service delivery progress.

- Manage NAMO customer service and resolve issues promptly.

- Coordinate with internal teams to ensure seamless service delivery.

- Develop and implement process improvements to enhance service quality.

- Collaborate with cross-functional teams to achieve business objectives.

Job Requirements

- Minimum 2 years of experience in a related field, preferably in service delivery or customer handling.

- Strong knowledge of HVAC services, customer handling, and part management.

- Excellent communication and interpersonal skills.





- Ability to work in a fast-paced environment and meet deadlines.

- Solid analytical and problem-solving skills.

- Experience in escalation handling and conflict resolution is an added advantage.

Role: Service Delivery Manager,

Industry Type: Building Material (Cement),

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills customer handling escalation handlinghvacservice delivery

📌 Service Delivery Professional (Pune)
🏢 Blue Star
📍 Pune