We are Hiring Service Advisor

Key Responsibilities

- Customer Intake &
- Greeting:

Welcome customers, listen to performance or mechanical issues, and conduct initial visual inspections or brief road tests.

- Job Card Creation: Open digital or physical repair orders detailing customer complaints, estimated labor, parts needed, and promised completion times.

- Workshop Coordination: Relay clear repair instructions to mechanics/technicians and monitor workflow progress throughout the day.

- Cost Estimation &

- Approvals:

Calculate parts and labor costs, explain charges clearly to the customer, and get approval before performing extra repairs.

- Upselling &

- Recommendations:

Promote periodic maintenance schedules, OEM accessories, value-added packages, extended warranties, and safety checkups.

- Quality Check &

- Handover:

Inspect the vehicle post-repair to confirm all jobs are done, explain the invoice/replaced parts to the customer, and process billing.

- Follow-up &

- Complaints:





Handle customer queries or complaints professionally and make post-service follow-up calls to gather feedback.

Required Skills &

- Qualifications

- Education: Diploma or degree in Automobile/Mechanical Engineering, or relevant hands-on workshop experience.

- Technical Knowledge: Understanding of two-wheeler engine mechanics, electrical wiring, brakes, and routine service protocols.

- Communication Skills: Ability to explain technical mechanical faults in straightforward, non-technical language to customers.

- Software Literacy: Proficiency in Dealer Management Systems (DMS) and basic billing or office tools (MS Excel).

- Licensing: A valid two-wheeler driving license (frequently required for testing bikes

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Advisor (Automobile Industry) (Payyanur)
🏢 Nikshan Electronics
📍 Payyanur