Ensure properand complete documentation of loan documents (as per process requirements) andtimely disbursements of loans
- Interfacing withcustomers effectively for on-boarding of loans, resolution of queries andcustomer support
- To be fullyacquainted and updated with process and provide necessary knowledge support toteam of sales officers
Key Responsibilities
•Effective co-ordination between sales team, customers, tele-calling unit & operations
•Responsible for team performance in meeting targets in terms of sales, productivity, delinquencies
•Maintain and monitor team performance in terms of discipline, attendance, quality norms
•Effective communication with management team to resolve issues, seek clarifications
•Capturing market feedback and provide inputs to improve team performance