We need a Sr. PagerDuty / AIOps Engineer to act as the technical lead for a PagerDuty implementation, including migration from an existing Moogsoft setup. The role covers platform design, configuration, migration planning, production cutover and stabilization.
Key Responsibilities:
- Act as the technical anchor for the PagerDuty implementation.
- Understand the existing Moogsoft configuration and map the required capabilities to PagerDuty.
- Own PagerDuty platform configuration and implementation standards.
- Design event orchestration, routing, correlation, deduplication and suppression rules.
- Configure services, teams, schedules, escalation policies and responder workflows.
- Lead technical decisions for the PagerDuty implementation.
- Support migration planning, production cutover and stabilization.
- Coordinate technically with monitoring, ServiceNow and automation engineers.
- Ensure the implementation meets the technical outcomes agreed in the SOW.
Mandatory Skills:
- Robust hands-on PagerDuty implementation experience
- PagerDuty Event Orchestration
- Event routing, correlation, deduplication and suppression
- Services, teams and business-service configuration
- On-call schedules and escalation policies
- Incident response workflow configuration
- PagerDuty REST APIs and integrations
- Enterprise production implementation experience
- Moogsoft architecture, operations and migration knowledge
- Monitoring and observability concepts
- Alert and event migration experience
- Major Incident Management workflows
- ServiceNow incident integration
- Production migration and cutover
- Event-noise reduction and alert optimization
- Technical documentation and knowledge transfer (KT)