Purpose/Objective

The Senior Officer- Front Office will serve as the first point of contact for clients, stakeholders, and visitors, ensuring a seamless and professional experience that reflects Adani Realty’s commitment to excellence.

This role is pivotal in supporting the Sales & Marketing team by managing front office operations, coordinating client interactions, and maintaining a high standard of customer service.

The position aligns with Adani Realty’s vision of delivering "The Good Life" by creating a welcoming and efficient setting that enhances client satisfaction and supports business growth.

Key Responsibilities of Role

Key Responsibilities - Manage front office operations, including handling incoming calls, visitor management, and scheduling appointments, ensuring a professional and efficient experience for all stakeholders.

- Act as the primary point of contact for clients and visitors, providing accurate information about Adani Realty’s projects, services, and ongoing initiatives.
- Support the Sales & Marketing team by coordinating client meetings, maintaining CRM systems, and ensuring timely follow-ups on inquiries.
- Maintain a well-organized and presentable front office area, reflecting the premium standards of Adani Realty.
- Assist in the preparation of marketing materials, presentations, and client communication to support sales initiatives.
- Collaborate with internal teams to ensure seamless communication and coordination for client-related activities.
- Monitor and manage office supplies, ensuring availability and cost-efficiency.
- Handle confidential information with discretion and maintain data integrity in all client interactions.
- Utilize CRM tools to track client interactions,



generate reports, and provide insights to the Sales & Marketing team.
- Stay updated on Adani Realty’s projects, market trends, and client preferences to provide informed support and recommendations.

Technical Competencies

Contract and Billing Management-REA,Customer Centricity-REA,Customer Lifecycle Management-REA,Customer Queries Management-REA,Customer Relationship Management-REA,Data Analysis-REA,Documentation and Records Management-REA

Qualifications and Experience

Required Qualifications & Experience - Minimum of 8 years of experience in front office management, client servicing, or a related role within the real estate sector.

- Proficiency in CRM systems and tools, with a strong understanding of client relationship management processes.
- Demonstrated experience in supporting sales and marketing teams in a high-paced, client-focused environment.

Educational Background - Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

- Additional certifications in customer service or office management are preferred.

Years & Type of Experience - 8+ years of experience in front office operations, client servicing, or administrative roles within the real estate or hospitality industry.

- Proven track record of managing client interactions and supporting sales teams in achieving business objectives.

Domain Expertise - In-depth knowledge of front office operations and client servicing best practices.

- Familiarity with real estate industry standards, project lifecycles, and client engagement strategies.
- Expertise in using CRM platforms to manage client data, track interactions, and generate actionable insights.

Senior Officer - Front Office

📌 Senior Officer - Front Office (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad