This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our EBO stores involving our customers, outlet managers, cash / payment / stock reconciliation (at outlet level), as well as their respective monitoring and support functions (at the central level) including store operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized store operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.
● Defects & breaches
● Cost
● Productivity
● Quality
● Experience The owner and the design team under the owner will be responsible for:
● Store operations SOP design & roll out
● Manpower design & roll out
● Operations cost improvement
● Product margin improvement
● Experience enhancement initiatives
● Safety compliance initiatives
● Utilization / productivity improvement initiatives across stores
● The role would cover all stores across the country and will play a pivotal role in scaling up the business through standardisation.
Qualifications and Skills:
● Design thinking and strong problem solving
● Influencing skills and stakeholder management
● High attention to detail, highly observant
● Strong data orientation
● Technology - first and Process simplification mindset
● Understanding of Retail business - positive to have