Who We Are

Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering cutting-edge interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 8 years in a row.

Please visit www.spacematrix.com to learn more.

About the Role:

The person will be responsible for planning, implementing, and maintaining desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime.

What makes the role successful:

- Infra Management: Manage the global AD servers, Sites, Antivirus Administration Console, Google Workspace Management.

- Service Desk Leadership: Manage the global IT helpdesk team to meet strict SLAs and maintain a 95%+ satisfaction rating. Define the long-term IT operations roadmap, ensuring infrastructure scales smoothly with company growth.

- Tier 3 Escalations: Act as the final point of escalation for complex technical issues, business-critical outages, and executive/VIP support.

- Root-Cause Analysis: Track ticket trends to identify recurring technical friction and deploy automated, permanent fixes.





- SaaS & Hardware Purchasing: Own the full procurement lifecycle for employee laptops, peripherals, AV gear, and software licenses.

- Budget & Cost Control: Manage the IT OpEx budget, negotiate volume discounts with vendors, and eliminate wasteful spend.

- Inventory Tracking: Oversee IT Asset Management (ITAM) systems to maintain 100% visibility of hardware across remote and in-office teams.

- New Site Launches: Partner with internal teams to project-manage and execute IT infrastructure setups for new office openings and expansions.

- Network & AV Standards: Oversee local office network deployment (Wi-Fi, ISPs, firewalls) and standardize conference room AV setups (Zoom/Teams Rooms).

- License Audits: Regularly audit software utilization to eliminate "shadow IT," reclaim idle licenses, and prep for vendor audits.

- Regulatory Compliance: Ensure all end-user devices, patches, and software applications comply with security frameworks

- Lifecycle Automation: Maintain secure, automated employee onboarding and offboarding workflows via GPO or other tools.

- Software Renewal: Maintain the software renewals for all subscriptions and keep the business & finance team informed about the procurement.

What We’re Looking For:

- Engineering or bachelor’s degree in any Branch (preferred Computer Science /Electronics / Telecommunication branches).
- Microsoft or any relevant technical certification
- Minimum 7+ years relevant experience

📌 Senior Manager IT Operations (Bengaluru)
🏢 Space Matrix
📍 Bengaluru