We are looking for an experienced Senior Manager ? Tele Sales to lead a team of 8?10 Tele Sales Executives responsible for managing renewal accounts and driving subscription revenue.The role requires a strong B2B subscription sales professional who can manage account-level performance, improve retention, identify upselling opportunities, increase wallet share, and build a high-performance sales culture.Key Responsibilities
- Lead, coach and manage a team of 8?10 Tele Sales Executives handling B2B subscription renewal accounts.
- Drive renewal, upselling, cross-selling and wallet-share expansion across existing accounts.
- Conduct regular account-level reviews to identify revenue opportunities, risks and renewal gaps.
- Own team performance against revenue, renewal, upselling and productivity targets.
- Conduct daily gate meetings / sales huddles to review pipeline, priorities, closures and challenges.
- Ensure the team consistently achieves 100%+ of targets and maximizes incentive earnings.
- Monitor individual and team-level KPIs including calls, connects, conversations, conversions, renewals, upsells and revenue.
- Build solid account servicing practices to improve customer engagement and retention.
- Work closely with sales and account teams to resolve customer issues and identify expansion opportunities.
- Analyze account and sales data to create actionable plans for improving conversion and wallet share.
- Coach team members through regular performance reviews, call monitoring and structured feedback.
- Identify underperformers and implement focused improvement plans.
What We're Looking For
- 5?10 years of relevant experience in B2B subscription sales, renewals, inside sales or telesales.
- Proven experience managing a team of 8?10+ sales executives.
- Strong understanding of subscription-based selling and renewal businesses.
- Demonstrated expertise in upselling, cross-selling and increasing wallet share.
- Strong account management and customer servicing orientation.
- Ability to use data and account-level insights to drive sales decisions.
- Strong coaching, people-management and performance-management skills.
- Highly target-driven with a strong focus on team productivity and revenue closure.
- Excellent communication, negotiation and stakeholder-management skills.
- Experience in managing sales through CRM/dashboards and tracking daily sales metrics.