Conduct the due deligence of BRS and Transit schedule Health to avoid late identification of fall outs Ensure all the files gets processed on same day of receipt, identify gap and do proper analysis withIT to mitgiate the impact and delays (including IT interventions)Oversee the queries raised by different channel sales and identfity scope of process improvement and implementationsDeviation monitoring for policies where money received but no allocated to policy Daily - 40 Retail , Group 20 & collection files are processed by BnC as a checker ensure that overall transaction are verifed before pushing the transaction upload fileEnsure the SLA's are adhered for money tagging for all payment Type in adherence to PPHI guidelinesRegular monitoring of controls applied on refunds processing / second layer controls Work closely with IT to arrest the problem ares by way of raising CR on change mangement, development of exception reports etcProviding update on BnC process to respective stakeholders Providing the Data as per the requirementEnsuring the digital payment journey are in line with industry standards and montior the drop outs and ensure daily recieptingsWork closely with Cru to understand the reason of detractors and work on improving process efficienty
Core Functional Skills
1. Bank Reconciliation & Financial Controls
2. BRS monitoring and reconciliation
3. Transit account management
4. Unidentified credits/open credit resolution
5. Exception management
6. Operations Management
7. Transaction processing controls
8. SLA and TAT management
9. Process monitoring and governance
10.
Quality assurance and maker-checker controls
11. Risk & Compliance Management
12. Operational risk identification
13. Control monitoring and testing
14. Audit readiness and compliance adherence
15. Deviation monitoring and policy compliance
16. Payment Operations Expertise
17. Money tagging and allocation
18. Refund processing controls
19. Digital payment processing
20. Payment lifecycle management
Technical & Analytical Skills
1. Data Analysis & Problem Solving
2. Root cause analysis
3. Trend analysis
4. Data interpretation
5. Exception report analysis
6. MIS & Reporting
7. Advanced Excel
8. Dashboard preparation
9. Management reporting
10. Data reconciliation
11. Systems & IT Coordination
12. Requirement gathering
13. Change Request (CR) management
14. UAT coordination
15. Automation and process digitisation
Process Improvement Skills
1. Continuous Process Improvement
2. Process gap identification
3. Process redesign
4. Automation opportunities
5. Efficiency enhancement initiatives
6. Project Management
7. Stakeholder coordination
8. Issue tracking
9. Implementation monitoring
10. Follow-up and closure management
Behavioural Competencies
1. Stakeholder ManagementWorking with Sales, IT, CRU and Operations teams
2. Cross-functional collaboration
3. Customer-centric approach
4. Communication Skills
5. Presentation skills
6. Process updates and reporting
7. Query resolution
8. Documentation
9. Attention to Detail
10. Transaction verification
11. Control adherence
12. Error identification
13. Risk spotting