Experience -

- A minimum of 4+ years of experience in application support or similar positions. - Mandatory
- A solid comprehension of application architectures and databases is essential, with a preference for PostgreSQL expertise. - Mandatory
- Candidates should possess proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow. -Mandatory
- Exceptional problem-solving abilities and meticulous attention to detail are necessary. -Desirable
- Strong communication and interpersonal skills are vital, along with the capacity to collaborate effectively. -Mandatory

Knowledge -

- A thorough understanding of operating systems like Linux and its command line interfaces and software applications is crucial for effectively troubleshooting and maintaining applications. - Desirable
- Strong understanding of application architecture is necessary. - Mandatory
- Strong analytical abilities are essential for identifying and resolving issues that may affect application performance or efficiency. - Mandatory
- Capacity to multitask and prioritize effectively is vital for managing multiple issues and projects simultaneously while maintaining accuracy and attention to detail. - Desirable
- Proficient communication skills are important for engaging with team members, IT professionals, and users, facilitating clear explanations of technical concepts. - Mandatory
- Strong customer service skills are required to address user inquiries promptly and effectively. - Mandatory
- Knowledge of programming languages, such as Java, is advantageous for understanding and troubleshooting code. - Desirable
- Experience with database management and data analysis tools is beneficial for handling and interpreting application-related data. – Desirable




- The ability to work collaboratively in a team environment is essential for partnering with other engineers and IT professionals to provide optimal application support. - Mandatory
- Basic Knowledge for IBM MQ: (Mandatory)
- Experience with IBM MQ: Familiarity with IBM MQ installation, configuration, and administration.
- MQ Queue Management: Ability to create and manage queues, topics, channels, and listeners in MQ.
- Message Handling: Understanding of message queuing principles, including message persistence, transactions, and error handling.

Technical Skills -

• Proficiency in various operating systems (Windows, Linux) to troubleshoot and support applications. - Mandatory

- Familiarity with languages commonly used in application development (e.g., Java, JavaScript) to understand code behavior and assist in debugging. - Mandatory
- Understanding of SQL and database management systems (e.g., Oracle, MySQL, SQL Server, PostgreSQL) for querying and troubleshooting datarelated issues. - Mandatory
- Familiarity with MS Office tools like (MS Word, Powerpoint, Excel) - Mandatory, experince with IBM MQ interfaces - mandatory

Responsibilities -

- Identify and resolve intricate application problems escalated from the customer by analysing logs and performance data.
- Provide technical support for application-related issues, ensuring swift resolution and user satisfaction.
- Monitor application performance and conduct regular system assessments to identify and address potential problems.
- Collaborate with developers to detect and rectify software bugs and system malfunctions. Assist in the deployment and configuration of new software versions and updates.
- Document support processes, troubleshooting techniques, and solutions for future reference.
- Train and support end-users on application functionalities and best practices.
- Contribute to the design and implementation of application enhancements and current features.
- Stay updated on industry trends and technologies to improve application performance and user experience.

📌 Senior IT Support Engineer (Mumbai)
🏢 IFTAS
📍 Mumbai