Senior Executive / AM - CXM (Kolkata)

Senior Executive / AM - CXM (Kolkata)

22 Oct
|
Shriram Properties
|
Kolkata

22 Oct

Shriram Properties

Kolkata

Regional CXM In-charge:

- Ensure regional implementation of the CXM initiatives and take ownership.

- Examine customer complaints and follow the grievance handling procedure and raise it with concern internal stakeholders.

- Understand the grievances, liaise with the regional department POCs, and respond to customers within the defined TAT.

- Notify concerned parties of outcome and initiate necessary action as per the situation in accordance with the CXM Lead.

- Update customer records and interactions in the CRM system (SFDC), maintain accurate and up-to-date information.

- Work closely with regional CRM and Referral teams on customer support/events execution.

- Conduct customer satisfaction surveys and gather feedback as advised.

- Adhere to defined SOPs, implement and recommend improvements as per the regional requirements.

📌 Senior Executive / AM - CXM (Kolkata)
🏢 Shriram Properties
📍 Kolkata

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