- • Gathered and analyzed business requirements from stakeholders and converted them into functional specifications.
- Worked closely with development, testing, and support teams to ensure smooth project delivery.
- Coordinated with clients and internal teams for requirement gathering, gap analysis, and solution design.
- Prepared process flows, and business documentation.
- Managed API Banking and application support activities for banking applications.
- Monitored incidents, tracked issues, and ensured timely resolution within SLA timelines.
- Participated in UAT, and production deployment activities.
- Conducted impact analysis and change management for new enhancements and releases.
- Supported troubleshooting of application, server, and integration-related issues.
- Collaborated with cross-functional teams for deployment, testing, and production support.
- Maintained regular communication with stakeholders and provided project status updates.
- Assisted in process improvement initiatives to enhance system performance and operational efficiency.
- Mentored junior team members and supported knowledge-sharing sessions.
- Worked in Agile/Scrum environment and participated in sprint planning and review meetings.
- Knowledge in creation and configuration of cluster load balancing and high availability.
- Involved, worked in setting up multiple environments on various platforms.
- Participating on DR drill to move application from Production setup to DR setup as part policy.
- Troubleshooting, load balancing, deploying applications, performance improvement, interacting closely with clients, development, business and interfacing teams.
- Credits include excellent communication skills, multi-task projects, zeal to learn and work on current technologies.
- Help team to solve technical challenges and ensure in time delivery • Mentor new team members, or