Job Summary

The Customer Service Advisor is the first point of contact for customers, including EDI customers, IMCs, third-party service providers (warehouse) and ABSC teams, and acts as the link between the Cash Cycle Department and contacts outside GDBS Cash Cycle.

Responsibilities

- Responsible for delivering high-level customer service and ensuring on time, in full shipments.

- To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.

- To contribute ideas, energy, enthusiasm and support to the continuous improvement of the Cash Cycle process.

- To ensure that internal control procedures are strictly adhered to.

- Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.

- Logistics Advisor tasks can also be relevant in specific markets (e.g., pro-actively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation, etc.).

- Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.

Diageo Capabilities

- Excellent interpersonal and communication skills with stakeholders

- Deliver on promises

- Accuracy and attention to details





- Looking for and responding to feedback

- Good knowledge of customers and market specifics

- Generating ideas for issue resolution and service improvement

- Positive can do attitude

- Taking ownership for resolution, escalates where necessary

- Ability to build great relationships with customers

- Understand and comply with controls in own area

- Good team player

Qualifications and Experience

Essential

- Fluent English

- Strong interpersonal and communication skills

- Strong MS Office knowledge

- Very strong customer service attitude

Desirable

- College or university Degree

- System skills (SAP knowledge)

- Having an overview of market and customer specifics

Working Options

- Adaptable

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Service Delivery - Other,

Industry Type: Beverage,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Customer serviceMS OfficeSAPSupply chainBusiness operationsContinuous improvementEDIIssue resolutionCustomer Service AdvisorRecruitment

📌 Senior Analyst, Commercial Experience Service Delivery (Gurugram)
🏢 Diageo
📍 Gurugram