: SAP Security & GRC Consultant – L1 SupportJob Title: SAP Security & GRC Consultant – L1 Support

Job Type: Full-Time

Work Mode: Remote

Shift: 24/7 Rotational Shifts

Experience: Entry-Level / L1 Support

Job SummaryWe are looking for a motivated and detail-oriented SAP Security & GRC Consultant for L1 support. The candidate will provide first-level support for SAP security, user access management, and Governance, Risk, and Compliance (GRC) activities. The role involves handling user queries, monitoring tickets, performing initial troubleshooting, and coordinating with L2/L3 teams to ensure timely resolution of issues.

Key Responsibilities

- Provide L1 support for SAP Security and GRC-related issues.
- Assist with SAP user creation, modification, locking, and unlocking requests as per approved procedures.
- Support user access and role assignment requests based on authorization and approval workflows.
- Monitor and manage service desk tickets in accordance with defined SLAs.
- Perform initial troubleshooting for SAP login, authorization, and access-related issues.
- Assist with SAP GRC Access Control activities, including access requests and approval workflow monitoring.
- Identify and escalate access issues, authorization failures, and GRC workflow errors to L2/L3 teams.
- Maintain accurate ticket updates, incident records, and resolution documentation.
- Follow established security policies, access control procedures, and compliance requirements.




- Coordinate with business users, functional teams, and technical support teams.
- Participate in knowledge-sharing sessions and follow standard operating procedures (SOPs).

Required Skills
- Basic understanding of SAP Security concepts, user administration, roles, and authorizations.
- Familiarity with SAP GUI and basic SAP navigation.
- Basic knowledge of SAP GRC Access Control concepts.
- Understanding of incident management, service requests, and ticketing processes.
- Good communication, analytical, and problem-solving skills.
- Ability to follow documented procedures and meet SLA requirements.
- Willingness to work in a 24/7 rotational shift setting.

Preferred Skills
- Basic knowledge of SAP GRC Access Control modules, such as Access Request Management (ARM) and Emergency Access Management (EAM).
- Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms.
- Understanding of ITIL and IT service management processes.
- Basic awareness of segregation of duties (SoD) and access risk concepts.

Eligibility Criteria
- Graduate in Computer Science, Information Technology, or a related discipline preferred.
- Candidates with SAP Security or SAP GRC training or certification will have an added advantage.
- Freshers with relevant SAP training and candidates with L1 support experience may apply.
- Strong willingness to learn and work in a process-driven support environment.

📌 SAP Security and GRC Consultant (India)
🏢 Yoda Tech
📍 India