Role purpose: Handles inbound enquiries end-to-end from first contact to quotation, converting warm leads into scheduled site surveys and confirmed orders.
Key Responsibilities:
· Respond to inbound calls, WhatsApp, and web enquiries within committed TAT.
· Understand customer requirements (space type, area, budget) and recommend the right product (PDLC film / laminated glass / cloaking film).
· Coordinate free samples, live video demos, and experience-centre visits.
· Prepare and share preliminary quotations and follow up to close the sale.
· Hand over confirmed leads to Site Survey and Project teams with complete requirement notes.
· Maintain and update the sales pipeline in the CRM daily.
Required skills and qualifications:
· 1-3 years in inside sales/telesales, preferably in building materials, interiors, or home improvement.
· Solid follow-up discipline and objection-handling skills.