Business & P&L;

- Own the outlet's P&L;, sales targets and profitability
- Drive revenue through dine-in, takeaway, delivery and events
- Control food, labour and operating costs
- Present weekly and monthly business reports to management

Operations

- Lead complete FOH and BOH operations
- Plan manpower, shifts and rosters
- Ensure smooth service during peak hours
- Plan stock needs and reduce wastage

Guest Experience

- Deliver consistent service and food quality
- Handle guest feedback and escalations
- Maintain the brand's image and dining standards

People & Training

- Lead, hire and develop the outlet team
- Train staff on service standards and SOPs
- Run performance reviews and build second-line leaders

Compliance

- Ensure hygiene, safety and FSSAI compliance
- Implement company policies and SOPs at the outlet

Brand & Growth

- Promote the outlet through local marketing and events
- Suggest offers and ideas to grow footfall

📌 Restaurant General Manager (Chennai)
🏢 Ponram Biriyani Chennai
📍 Chennai