- Lead and manage regional service operations to ensure productive after-sales support across the assigned territory.

- Drive customer satisfaction through timely resolution of service complaints and escalations.

- Manage and monitor the performance of ASIs, Service Engineers, and ASP/SSP service partners.

- Ensure compliance with service KPIs, warranty processes, inventory controls, and audit requirements.

- Strengthen service capabilities through technical training, market engagement, and continuous process improvement.

- Oversee service coverage, manpower productivity, and operational performance across the region.

- Ensure timely closure of warranty claims and customer complaints within defined TAT and SLA parameters.

- Conduct regular performance reviews, audits, and stock reconciliations for ASP/SSP networks.

- Monitor customer satisfaction metrics (NPS/CSAT) and implement corrective actions to reduce repeat complaints.

- Organize technical training programs, conduct market visits, and provide quality feedback for product and service improvements.

📌 Regional Service Manager (Kolkata)
🏢 Eastman Auto u0026 Power
📍 Kolkata