We are seeking a skilled Program Manager to oversee and coordinate various IT service management initiatives within our organization. The ideal candidate will have a strong background in ITIL and ITSM frameworks, ensuring that our service desk and desktop support operations run smoothly and efficiently. As a Program Manager, you will be responsible for managing multiple projects, aligning them with business objectives, and ensuring that all stakeholders are informed and engaged throughout the project lifecycle.

Key Responsibilities

- Develop and implement program strategies that align with organizational goals.

- Coordinate cross-functional teams to ensure successful project execution.
- Monitor project progress and performance, making adjustments as necessary to meet deadlines and objectives.
- Facilitate communication between stakeholders, ensuring transparency and collaboration.
- Manage risks and issues that may arise during the project lifecycle,



implementing mitigation strategies as needed.
- Ensure adherence to ITIL and ITSM best practices in all service management processes.

Required Skills

- Robust knowledge of ITIL and ITSM frameworks.
- Experience with service desk operations and desktop support.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Problem-solving skills and a proactive approach to managing challenges. If you are a motivated individual with a passion for program management and a strong understanding of IT service management, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Program Manager (Bengaluru)
🏢 Impression Makers
📍 Bengaluru