Introduction At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity.

You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a agile and evolving environment.

Your role and responsibilities

- Serve as the first point of contact for procurement and accounts payable inquiries received through email, ticketing systems, chat, or phone, ensuring timely and professional support.
- Manage and resolve service requests and process-related queries concerning procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
- Log, prioritize, track, and monitor incidents and service requests in ServiceNow or other case management systems through closure.
- Guide internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements.
- Investigate and resolve Procure-to-Pay exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
- Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely resolution and effective escalation management.
- Monitor ticket queues and service levels to meet agreed SLAs and customer satisfaction targets.
- Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.
- Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.
- Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies.

Required education Bachelor's Degree

Required technical and professional expertise

- Bachelor's degree in finance, Accounting, Business,



Supply Chain, Procurement, or a related field.
- Typically possesses 2 or more years of experience in Accounts Payable, Procure-to-Pay, invoice processing, or a related finance operations function.
- Experience working in SLA-driven Shared Services, BPO, or Global Delivery environments and supporting global stakeholders.

Preferred technical and professional experience

- Strong knowledge of purchase order-based invoice matching, three-way matching, and goods receipt/invoice receipt reconciliation.
- Experience with SAP, Oracle, Ariba, Coupa, or comparable ERP and procurement platforms.
- Familiarity with invoice exception management, supplier query resolution, and case management workflows.
- Strong analytical, problem-solving, and root-cause analysis skills.
- Excellent written and verbal communication skills for effective stakeholder and supplier engagement.
- Proficiency in Microsoft Excel and reporting or analytics tools.

Years of Experience 1 - 4

ABOUT BUSINESS UNIT IBM Finance & Operations (F&O;) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth.

Through data-driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.





Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Locations: Bangalore, Karnataka, India

📌 Procurement Operations Specialist (India)
🏢 IBM
📍 India