Company Description QATLOG, is a freight forwarding and logistics group delivering fast, smart global transportation solutions for businesses of all sizes. The company provides comprehensive, tailored services that connect clients to markets worldwide through reliable shipment management. QATLOG emphasizes exceptional customer service and efficient logistics to support long-term client growth.

Team members work in a dynamic, international workplace with opportunities to collaborate across functions and regions. The organization values professionalism, accountability, and continuous improvement in all aspects of its operations.

Role Description This is a full-time, on-site Pricing & Customer Service. The position involves preparing and reviewing freight quotations, coordinating with carriers and partners to secure competitive rates, and ensuring pricing accuracy in internal systems. The role includes handling customer inquiries via phone and email, providing shipment updates, resolving service issues, and maintaining high levels of customer satisfaction.

The team member will support order processing, documentation,



and follow-up on shipments to ensure timely delivery and adherence to service standards. Collaboration with operations, sales, and finance teams is required to ensure smooth execution of logistics solutions and consistent service quality.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service capabilities.
- Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction.
- Professional Phone Etiquette and clear, respectful communication skills.
- Basic understanding of freight forwarding or logistics processes (pricing, routing, documentation) is preferred.
- Good numerical aptitude and attention to detail for rate calculations and data entry.
- Proficiency with common office software and ability to learn logistics and CRM systems.
- Strong organizational skills, time management, and the ability to handle multiple tasks in a fast-paced environment.
- Relevant diploma or bachelor’s degree in business, logistics, or a related field is an advantage.

📌 Pricing & Customer Service (Kochi)
🏢 QATLOG
📍 Kochi