Job Overview:

We are looking for a proactive and detail-oriented Presales Associate to join our real estate team. The Presales Associate will play a crucial role in managing inbound and outbound calls, handling digital leads from various platforms, and supporting the presales team in delivering tailored solutions to clients. This role will require a strong focus on lead follow-up activities and ensuring effective communication with potential customers, contributing to the overall sales goals.

Key Responsibilities

Lead Management and Communication:

• Handle inbound and outbound calls for digital leads generated through various platforms and captured in Salesforce.

- Follow up on digital leads promptly and professionally to maximize customer engagement and conversions.
- Maintain detailed and accurate records of client interactions, including follow-up activities and customer feedback.

Client Engagement and Support:

- Provide timely information and assistance to prospective customers, addressing queries about properties, services, and offers.
- Assist in identifying the specific needs of clients to help guide them to the most suitable property solutions.
- Schedule site visits, property demos, and follow-up calls to maintain engagement with clients throughout the sales process.
- Stay informed about the latest real estate trends and market information to assist in client conversations and provide relevant property options.

Collaboration and Team Support:

- Work closely with the presales team to ensure that customer inquiries and leads are managed effectively.
- Assist in sharing lead status updates and feedback with the team to ensure seamless coordination. Follow-Up Activities:
- Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.

Follow-Up Activities:





- Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.
- Proactively follow up with leads and prospects to ensure continuous engagement and progress through the sales pipeline.
- Work with the team to develop strategies for reaching out to customers and scheduling site visits or meetings.

Salesforce Management:

• Log and update all lead-related information in Salesforce, ensuring accurate tracking of each lead's status and activity.

- Monitor and review leads to ensure timely follow-up and prompt responses to customer inquiries Performance Monitoring and Reporting:
- Monitor and track team performance metrics, including client interactions, lead conversions, and overall team effectiveness.
- Assist in preparing reports for leadership, focusing on achievements, challenges, and potential areas for improvement.

Team Development and Training:

- Address customer concerns or issues promptly, escalating to the appropriate team.
- Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.

Qualifications

- Bachelor’s degree or equivalent in Business, Communication, or a related field (preferred)..
- 2 years of experience in customer service, sales, or a related field (preferably within the real estate sector).
- Basic understanding of real estate products and market trends is a plus.
- Strong communication and interpersonal skills, with a focus on customer engagement and satisfaction.
- Proficiency in CRM systems, calling platform and Microsoft Office tools

Key Competencies

- Robust phone etiquette and a confident, professional communication style.
- Ability to manage and prioritize multiple leads simultaneously.
- Goal-oriented with a focus on achieving performance targets.
- Strong organizational skills and attention to detail.

📌 Presales Executive (Bengaluru)
🏢 Puravankara
📍 Bengaluru