- Welcome patients and visitors warmly and provide professional assistance throughout their hospital visit.

- Guide patients regarding hospital departments, doctor consultations, diagnostic services, and other facilities.

- Assist patients with OP registration, appointments, admissions, discharges, and billing-related queries.

- Address patient and visitor concerns, complaints, and feedback promptly and professionally.

- Coordinate with doctors, nurses, billing, front office, and other departments to ensure smooth patient services.

- Ensure a positive patient experience by providing timely information and personalized assistance.

- Maintain effective communication with patients and their families regarding hospital procedures and services.

- Support patient convenience by coordinating appointments, follow-ups, and other service requirements.

- Maintain patient confidentiality and adhere to hospital policies,



service standards, and protocols.

- Collect patient feedback, identify service improvement opportunities, and escalate unresolved issues to the concerned department or management.

Qualifications and Experience

- Educational Qualification: MHA,MBA, or any degree .

- Experience: Minimum 1 year of hospital experience preferred.

- Skills Required: Valuable communication, interpersonal skills, problem-solving ability, and a patient-friendly attitude.

- Preferred Candidate: Candidates with experience in patient relations, guest relations, front office, or customer service in hospital.

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Patient Relation Executive/Guest relation Executive (Perumbavoor)
🏢 Baby Memorial Hospital, Perumbavoor
📍 Perumbavoor