Key Responsibilities

- Manage and supervise day-to-day operational activities within Operations 360.
- Ensure adherence to SOPs, internal controls, compliance requirements, and regulatory guidelines.
- Drive quality control reviews and monitoring of critical operational processes.
- Analyze operational metrics, identify gaps, and implement corrective actions.
- Lead process improvement and automation initiatives to enhance efficiency and reduce operational risk.
- Monitor productivity, TATs, service delivery standards, and operational KPIs.
- Coordinate with internal stakeholders, business teams, risk, compliance, audit, and technology teams for issue resolution.
- Conduct root cause analysis for operational incidents and implement preventive measures.
- Ensure timely closure of audit observations and compliance-related requirements.




- Develop and mentor team members through regular performance management and coaching.
- Prepare and present MIS, dashboards, and management reports.

Required Skills & Competencies

- Solid understanding of banking operations and operational risk management.
- Experience in quality assurance, process control, and operational governance.
- Good knowledge of regulatory and compliance requirements applicable to banking operations.
- Excellent analytical and problem-solving skills.
- Proficiency in process improvement methodologies and automation initiatives.
- Strong stakeholder management and communication skills.
- Ability to manage teams and drive performance in a dynamic environment.
- Good working knowledge of MS Excel, PowerPoint, and operational MIS reporting.

📌 Operations Team Member_SUPPORT SERVICES (Mumbai)
🏢 Kotak
📍 Mumbai