? Leading BPO in Hyderabad is Hiring! ?

Role: Operations Manager

✅ Key Requirements:

- Must be Operations Manager on papers in an International BPO
- 15+ years overall experience (minimum 2 year as Ops Manager)
- Strong expertise in Operations Metrics, FMEA, Capacity Planning
- Experience in International Voice Process is mandatory
- Interview Mode: Virtual
- Work Mode: Work From Office
- Handled Multiple accounts simultaneously

? Interested candidates can share CVs at: [email protected]

? What You’ll Do:

- Ensure client SLAs are met and drive improvement plans
- Manage revenue goals through forecasting, budgeting & reporting
- Lead, train, and mentor Team Leaders, Assistant Managers & Deputy Managers
- Review operational reports (attendance, client scorecards, metrics)




- Build solid client relationships and attend business reviews
- Drive employee engagement and resolve team issues professionally
- Collaborate with HR, Training, Quality, WFM & TA teams for process improvements

? Candidate Profile:
- Graduate/Associate degree with 15+ years of experience
- At least 2 years in progressive management roles
- Minimum 2 year as Operations Manager
- Strong leadership, coaching, and process improvement skills
- Excellent communication & ability to work under pressure
- Flexible with schedules

✨ If this sounds like you, send your CV today to [email protected] and take the next step in your career!

📌 Operations Manager//Social Media Process (Hyderabad)
🏢 BPO
📍 Hyderabad