As an Onsite Software Support Engineer at OPLinnovate, you will be responsible for providing exceptional support to our clients by troubleshooting and resolving software issues in real-time. You will work closely with clients to understand their technical challenges and provide solutions that enhance their overall experience with our software products.

Your role will involve analyzing bugs, performing software installations, conducting user training sessions, and ensuring that the software runs smoothly in various environments. This role requires strong communication skills and the ability to work under pressure while maintaining a high level of customer satisfaction.

Key Responsibilities

- Provide onsite technical support for our software products to clients.
- Troubleshoot and resolve software issues reported by clients.
- Install and configure software applications according to client specifications.
- Offer training sessions to clients to enhance their understanding of the software.
- Collaborate with the development team to report and escalate bugs and feature requests.
- Maintain documentation of all support interactions and technical solutions.
- Assist in the development of training materials and user documentation.
- Ensure that client feedback is communicated to the relevant teams for product improvement.

Skills Required

- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Excellent communication and interpersonal skills to interact effectively with clients.
- Proficient in software troubleshooting and technical support.
- Familiarity with programming languages such as Java, Python, or C#.
- Understanding of database management systems like SQL.
- Experience with operating systems such as Windows and Linux.
- Ability to work collaboratively in a team environment.

Tools Required

- Ticketing and support software (e.g., JIRA).
- Remote desktop applications for troubleshooting.
- Software development tools and IDEs.




- Knowledge of version control systems such as Git.
- Monitoring and logging tools to track software performance.

This position at OPLinnovate offers an exciting opportunity to be part of a dynamic team focused on delivering innovative software solutions and exceptional customer service. If you are passionate about technology and helping others, we invite you to apply for this role.

About the Role

As an Onsite Software Support Engineer at OPLinnovate, you will play a critical role in providing technical assistance and support for our software solutions. You will be the primary contact for troubleshooting and resolving software issues faced by clients on-site.

Your role involves ensuring customer satisfaction by delivering prompt and effective solutions, thus enhancing user experience and operational efficiency.

About the Team

You will be part of a agile and collaborative team that values innovation and technical excellence. The team consists of skilled professionals who work together to address customer needs and improve software performance. Regular training sessions and knowledge-sharing initiatives foster a culture of continuous learning and collaboration among team members.

You Are Responsible For

- Providing high-quality onsite support for software applications to clients.
- Diagnosing and resolving technical issues related to software functionality.
- Documenting support interactions and solutions to enhance the knowledge base.
- Coordinating with development teams to report bugs and suggest improvements based on client feedback.
- Conducting training sessions for clients to ensure optimal software usage.

To Succeed in This Role – You Should Have:

- A solid understanding of software support principles and methodologies.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent communication skills to articulate technical concepts to non-technical users.
- Experience in client-facing roles with a focus on delivering exceptional customer service.
- Familiarity with software development processes and agile methodologies is a plus.

📌 Onsite Software Support Engineer (Pune)
🏢 OPLinnovate
📍 Pune