- Valuable Data analytical skills and Hands on knowledge about Dialer operations (Calling List, Agent Group, Filter modification, Campaign Creation Place mapping etc.)
- Should be also able to Analysis Weekly and Monthly tracker and discuss about the performance Improvement/Process Improvement.
- Daily analysis on Agent Activity (Ready, Wrap, Idle, Break, call counts, login etc..) and discuss with OPS managers for the better results.
- Bi hourly update with Ops team Leads for the better results for the day.
- Campaign run on Time as per the Strategy.
- Updating entire MIS of collections.
- Preparation of related MIS reports.
- Coordinating with different collection managers.
📌 MIS Officer (Noida)
🏢 HDB Financial Services
📍 Noida
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