:

● Brief Summary of Job responsibilities in 2-3 lines:

Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.

· General Job responsibilities :

o He/She will be one point contact for patients queries related to the treatment o He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. – should have a checklist based approach.

o Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.

o Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients' overall treatment plans & ensure holistic patient care.

o Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.

● Patient Counselling o Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.

o To enquire about the patients family status, residential status, psychological status, financial status of the patient o Conduct initial assessments to understand patients' psychological and emotional needs.

o Develop personalized counselling plans based on individual patient needs and treatment protocols/stages o Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.

o Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.

o Support the patient psychologically and financially if needed o Facilitate support groups and educational workshops for patients and caregivers.

o Maintain accurate and confidential patient records in compliance with hospital and legal regulations.

Financial Assistance :

o Assess patient’s economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.

o Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.

o Coordinating with trusts and individual donor for emergency financial help o Maintain a list trusts/ NGOs to guide patients for financial aids.

Cancer Funds :

o Donor co-ordination, referring patients to consultants to get assistance from cancer fund

Paediatric Patients & Events for Patients o Arranging for gifts during their stay at hospital to make them feel at home o Co-ordinating with MAKE –A –wish foundation to fulfil their wishes.

o Organizing annual fun filled rose day programme

National and international patients :

o Accommodation facility, tie ups with dharmshala for non-affording patients.





o Arranging ambulance services including air ambulance for their return to hometown

Palliative Patients:

o Counselling patients and family for supportive care o Guiding for arrangements of oxygens, neds, nurses and other support facilities.

o Counselling and referring them to shanti Avedna or similar o Referring them to Palcare and Romilla Palliative Care or similar

Railway Certificates :

o Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.

o Fill travel concession forms for to and fro travel of patients.

Daily Activities :

o Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.

o Coordination with other NGO’s for ration and medical aids for deserving patients.

o Creating & Facilitating various patient support group & ensuring various activities are conducted.

o Daily & weekly activity report to be submitted to Reporting Manager.

o Coordinate with departmental staff for any documentation activities.

o Coordinating for relevant departmental activities to ensure streamlined functioning of the department.

o Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.

:

● Brief Summary of Job responsibilities in 2-3 lines:

Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.

· General Job responsibilities :

o He/She will be one point contact for patients queries related to the treatment o He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. – should have a checklist based approach.

o Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.

o Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients' overall treatment plans & ensure holistic patient care.

o Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.

● Patient Counselling o Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.

o To enquire about the patients family status, residential status, psychological status, financial status of the patient o Conduct initial assessments to understand patients' psychological and emotional needs.





o Develop personalized counselling plans based on individual patient needs and treatment protocols/stages o Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.

o Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.

o Support the patient psychologically and financially if needed o Facilitate support groups and educational workshops for patients and caregivers.

o Maintain accurate and confidential patient records in compliance with hospital and legal regulations.

Financial Assistance :

o Assess patient’s economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.

o Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.

o Coordinating with trusts and individual donor for emergency financial help o Maintain a list trusts/ NGOs to guide patients for financial aids.

Cancer Funds :

o Donor co-ordination, referring patients to consultants to get assistance from cancer fund

Paediatric Patients & Events for Patients o Arranging for gifts during their stay at hospital to make them feel at home o Co-ordinating with MAKE –A –wish foundation to fulfil their wishes.

o Organizing annual fun filled rose day programme

National and international patients :

o Accommodation facility, tie ups with dharmshala for non-affording patients.

o Arranging ambulance services including air ambulance for their return to hometown

Palliative Patients:

o Counselling patients and family for supportive care o Guiding for arrangements of oxygens, neds, nurses and other support facilities.

o Counselling and referring them to shanti Avedna or similar o Referring them to Palcare and Romilla Palliative Care or similar

Railway Certificates :

o Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.

o Fill travel concession forms for to and fro travel of patients.

Daily Activities :

o Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.

o Coordination with other NGO’s for ration and medical aids for deserving patients.

o Creating & Facilitating various patient support group & ensuring various activities are conducted.

o Daily & weekly activity report to be submitted to Reporting Manager.

o Coordinate with departmental staff for any documentation activities.

o Coordinating for relevant departmental activities to ensure streamlined functioning of the department.

o Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.

📌 Medical Oncology Counselor - Fixed Term Contract (Yearly) (Mumbai)
🏢 Hinduja Hospital
📍 Mumbai