To understand Showroom sales, profitability, business targets and achievement methodology.
Sales
- Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
- Understand the sales data analysis process of the showroom.
- Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.
Inventory
- Acquire product knowledge.
- Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
- Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
- Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
- Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.
Marketing
- Involve in Showroom Day to day marketing activities.
- Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
- Understand and analyse the local market trend on regular base.
- Conduct competitor study and keep the track of the same.
Customer Service
- Interact with customers and understand their requirements,
buying patterns and ensure that they are served as per the Brand Promise.
- Suggest measures to improve customer service standards.
People Management
- Understand the Showroom manpower fixation matrix.
- Understand the duties, responsibilities and targets of the MTMs.
- Participate in morning meetings.
- Suggest measures to develop the talents of the MTMS.
- Understand the Performance Management System Process.
- Actively participate in HR initiatives to drive overall engagement and motivation.
Operations
- Understand the company Standard Operating Procedures (SOPs).
- Suggest measures for cost savings through implementation of process improvement initiatives.
*Kerala-Male Candidates Only
*HR- (phone hidden)
Role: Retail Operations Manager, Industry Type: Gems & Jewellery, Department: Merchandising, Retail & eCommerce, Employment Type: Full Time, Permanent Role Category: Retail Store Operations Education UG: B.Tech / B.E. in Any Specialization PG: MBA/PGDM in Any Specialization, Any Postgraduate, M.Tech in Any Specialization read more
Key Skills Skills highlighted with ‘‘ are preferred keyskills Management Skills Retail OperationsInterpersonal SkillsCustomer Handling