KEY RESPONSIBILITIES

Conduct training modules for Agent Advisors and ADMs

- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined in the Agent and ADM learning journey
- Conducting GID’s and IID’s
- Conducting PRP and FOD as and when required

Conducting training in blended delivery format

· Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings

· Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative

· Manager-trainer to drive adoption of the digital learning platform across all roles

· Responsible for driving digital assessments amongst Agents and ADMs

· Responsible for driving self-learning among Agents and ADMs

· Responsible for calendarizing and effectively planning all training sessions with the OH / OHs

· Responsible for delivering all training adhering to the training calendar designed

· Responsible for driving business performance of all learners

· Responsible to drive attendance to all training sessions

· Responsible to capture attendance in TMS/ELM within the stipulated time defined

· Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office

· Responsible to plan travel for training sessions in various locations as required

Look after training logistics

- Schedule training sessions
- Ensure wider participation of agents in programs




- Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

- Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
- Ensure that agents follow moral and ethical standards when dealing with clients
- Monitor Agent development

Update training material

- Review present training material
- Scan workplace
- Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

MEASURE OF SUCCESS:

Ø Participant feedback

Ø Number of days of training

Ø Customer survey rating

Ø Pass percentage of agents

Ø Digital adoption / adoption of digital learning platform

Ø Pass percentage of Agents in IRDA exams

Ø Attendance of Agents and employees in training sessions

Ø Activating agents month-on-month against the target

Ø Compliance on IRDA requirements

Ø Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM

Ø Reduction in training cost

Ø Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE

a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES

CompetencyLevelResult Orientation5Working With & Through Others4Innovation5Customer Centricity4Technical Expertise4Business Acumen4Impact & Influence4Communication4Role Modelling Core Values4Strategic Planning & Execution4· Learning ability

· Logical thinking

· Must be able to motivate agents

· Should be self motivated, self starter

📌 Manager - Training (Haryana)
🏢 Axis Max Life Insurance
📍 Haryana