Designation - Manager - Service Delivery

Reporting to - AVP- Opeartions and Marketing

Educational Qualification - Any BE / B tech/ MBA

Location: Manape, Navi Mumbai

Work Exp. (years) - 5-8 years

I. Key Results and Activities

#1 ProvideDeputation and full kitting support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

- Improve site planning by conducting detailed briefings in advance, excluding urgent/same-day deputations.
- Execute jobs within the estimated mandays without manpower overruns for lumpsum jobs, ensuring a 95% gross margin.
- Overview on Briefing and Debriefing with team and maintain QVC
- Ensure on-time delivery, achieving 90%+ Order to Job Completion rate.
- Timely scope assessment, manpower estimation, and use of barcharts for core engine services.
- Ensure full kitting support incl manpower deputation, tool kit readiness, Briefing , debriefing, Site support, Customer support, Post site feedbacks and improvements.
- Daily touch base with the site team and solve their queries related to hygiene, passes, documentation, minor technical queries etc.

#2 Drive Continual Improvement in Delivery to reduce time by ¼ to ½ day every site compared to the Bar Chart.

- Work on corrective actions from past learnings, site debrief and customer interactions so that “Quick Service” can become a competitive advantage.
- Build capability through upgradation, adoption and training of technology and addition of tools such as Condition Monitoring Systems.

- Implement and monitor safety practices in the workshop and on-site, providing necessary training and briefings, while tracking safety performance for continuous improvement.
- Reduce rework and rejections to less than 2% of executed contracts (Spares and Services).
- Achieve zero reported safety violations at site and workshop executions.

- Maintain Customer Delight score more than 4.5 across all service contracts.




- Continual improvement through site debriefs and customer feedback
- Ensure compliance with health and safety standards by implementing safe practices, conducting safety briefings/debriefings, and monitoring sites for safety breaches.

#3 Build Capability, Develop People and Plan for Succession.

- Continuously update the Service Team’s skill matrix through regular reviews and feedback-driven trainings, internally and with designated institutes..
- Ensure Service Team skill matrix is constantly updated by continual review and site feedback based trainings arranged internally and alongwith institutes designated.

Knowledge/Skills/Behaviours - Must Have (M)/ Nice to Have(N)

I. Knowledge (Functional and Non-Technical):

- At Least 5-8 years of relevant Experience in service industry with team deputation or coordination as a core function and handling multiple sites / project on any given day.
- Team deputation to Foreign sites (over 50 deputation - awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc)

- Good understanding of internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost
- 4-5 years of work experience in a rapid paced industry such as Marine, Ship Repair, Oil & Gas Drilling
- Knowledge of propulsion systems

- Knowledge of taxation - GST; basic accounting.

II. Skills (Functional and Non-Technical):

- Good Communication in verbal and written English to be able to communicate information clearly.
- Attention to detail so that getting information, Documents, people pulse and channelisation can be done seamlessly.
- Setting, managing and executing priorities of the team based on Organisational goals.

III. Behaviours (Technical and Non-Technical):

- Mindset to dive deep into problems, find solutions and implement them
- Mindset of learning, continual improvement and delivering excellence
- Interest in emerging technologies and trends in engineering, O&M; and related industries.

📌 Manager - Service Delivery (Navi Mumbai)
🏢 Neptunus Power Plant Services
📍 Navi Mumbai