Purpose/Objective

A Business Relationship Manager (BRM) at a Global Capability Center (GCC) acts as the single point of contact (SPOC) for designated business units.

The BRM is responsible for fostering solid relationships between the GCC and business units, understanding business needs, and ensuring that services provided align with strategic objectives.

This role requires a deep understanding of business functions, excellent communication skills, and the ability to coordinate effectively between various stakeholders.

Key Responsibilities of Role

1.

Relationship Management: •Stakeholder Engagement: Regularly engage with stakeholders within the business units to understand their needs, priorities, and concerns.

Build rapport and trust through consistent communication and professional interactions.

•Client Advocacy: Act as an advocate for the business units within the GCC, ensuring their perspectives and requirements are considered in decision-making processes.

2.

Strategic Alignment: •Needs Analysis: Conduct thorough assessments of business unit needs and strategic goals, aligning GCC services with these requirements.

•Opportunity Identification: Identify opportunities for process improvements, efficiencies, or new services that can enhance the value delivered to the business units.

•Strategic Planning: Facilitate strategic planning sessions to align GCC resources and initiatives with business unit priorities and contribute to broader strategic objectives.

3.

Communication and Coordination: •Issue Escalation: Serve as the primary contact for escalations, ensuring swift resolution of service-related issues by coordinating with the appropriate GCC teams.

•Issue Resolution: Ensure resolution of all issues raised by Business units for the GCC services by ensuring alignment of SPOCs from various towers •Information Dissemination: Effectively communicate updates, changes, and enhancements related to GCC services to business units,



ensuring transparency and understanding.

•Facilitation and Mediation: Facilitate discussions between business units and internal teams to address concerns and ensure mutual understanding.

4.

Service Delivery and Improvement: •Performance Monitoring: Regularly track and assess the quality and performance of GCC services provided to business units, identifying areas for improvement.

•Feedback Loop: Establish mechanisms for collecting feedback from business units, using this input to guide service enhancements and innovations.

5.

Reporting and Analysis: 1.

KPI Tracking: Develop and maintain key performance indicators (KPIs) to measure service effectiveness and address areas needing improvement.

2.

Trend Analysis: Analyze service performance data to identify trends, potential issues, and opportunities for enhanced service delivery.

3.

Insights and Recommendations: Provide actionable insights to GCC leadership and business units to guide strategic decisions and address specific challenges.

6.

Risk Management: •Risk Identification: Proactively identify potential risks related to service delivery or relationship management and develop plans to mitigate them.

•Compliance Monitoring: Ensure that all interactions and solutions provided comply with organizational policies, legal standards, and industry regulations.

•Contingency Planning: Develop contingency plans to address potential disruptions in service delivery, ensuring minimal impact on business unit operations.

Technical Competencies

Qualifications and Experience

•Bachelor’s degree in Human Resources, Business Administration, or related field.

Master’s degree preferred.

•Minimum of 6-8 years of progressive HR experience, with at least 3 years in a team leader’s role within a multinational environment.

•Proven experience as an HR professional with a strong understanding of HR best practices and labor legislation in India.

•HR certification (e.

g.

, SHRM-CP, PHR) is a plus.

Manager - Human Resources

📌 Manager - Human Resources (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad