As a Logistics (Voice of Customer) professional at Eastman Auto & Power Ltd, you will play a crucial role in ensuring customer satisfaction by effectively managing the logistics processes. You will act as the bridge between our logistics team and our customers, ensuring that their needs and concerns are addressed promptly. You will be responsible for gathering customer feedback, analyzing logistics performance metrics, and proposing improvements to enhance the overall customer experience.

Your insights will help the company maintain high service standards and foster solid relationships with customers.

- Serve as the primary point of contact for customer inquiries related to logistics and supply chain operations.




- Collect and analyze customer feedback regarding logistics services and delivery performance.
- Collaborate with internal teams to resolve customer issues effectively and efficiently.
- Monitor and report on key logistics metrics to track performance and customer satisfaction levels.
- Identify trends in customer feedback and recommend actionable solutions for process improvements.
- Conduct regular follow-ups with customers to ensure their expectations are met.
- Provide training and support to logistics staff on customer service best practices.

📌 Logistics (Voice of Customer) (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram