Role LIB Quality Execellence Manager Designation Sr. Manager/Manager Job Type Full time Location Gurugram, Haryana Department Manufacturing Excellence Sub-Department Manufacturing Excellence Team Management Yes Reports to Mr.Rajendra Chauhan - Manufacturing Excellence Objective & Key Result (OKR) expectations Objective 1: Strengthen Field Failure Analysis and Corrective Actions
Key Results
Ensure timely analysis of all field warranty cases.
Achieve closure of corrective actions of identification.
Resolve customer concerns promptly to improve CSI scores.
Monitor and reduce recurring customer complaints through permanent solutions.
Objective 3: Improve Coordination with Plants and Charging Sites
Key Results
Conduct structured review meetings with plant and site teams.
Share field quality issues and ensure timely implementation of corrective actions.
Objective 4: Monitor and Report Market Quality Performance
Key Results
Prepare and publish monthly reports on field and customer quality metrics.
Track progress of all improvement actions and report status to management. Core Competencies Required Competency Type Description Customer Relationship Functional Serve as the primary point of contact for customer quality concerns.
Quality
Control & Assurance Functional Develop and enforce quality control processes, monitor production standards, and conduct audits for compliance.
Process Improvement Functional
Drive continuous improvement initiatives to enhance efficiency and reduce defects.
Compliance Functional
Ensure adherence to all legal, health, and safety standards in product quality. Team Leadership / Motivation Leadership Lead, train, and motivate team members to uphold quality excellence. Attention to Detail Behavioral Maintain rigorous quality standards through meticulous process monitoring.
Qualifications &
Experience Requirement Description Education B.Tech - Mechanical Experience 10–15 years Industry Preference Experience in manufacturing (Battery) Certifications (Optional) Objective 1: Strengthen Field Failure Analysis and Corrective Actions
Key Results
Ensure timely analysis of all field warranty cases.
Achieve closure of corrective actions of identification.