Ninestars is an AI-native company, automating complex content and data workflows at scale. Over the last 26+ years, we have powered digital transformation of leading media & publishers, media monitoring & licensing agencies, content aggregators, and edtech firms worldwide. We have an expanding presence in Life Sciences, particularly Pharma, where we automate packaging artwork processes with outstanding accuracy and compliance.
Leveraging the proprietary AOTM AI platform, Ninestars combines AI innovation with Ops excellence to deliver long-term customer value. Today, we are extending that foundation into the Agentic AI era, where systems move beyond assistance to autonomy, execution, and measurable operational impact.
We are looking for an SRE / Cloud Operations Support Engineer with 6-9 years of experience in cloud operations and production support. The candidate will be responsible for monitoring, incident management, troubleshooting and first-line production support in an Azure-based cloud environment, with an ongoing migration to Google Cloud.
Key Responsibilities
- Monitor applications and services hosted in Azure cloud environments.
- Monitor and respond to Datadog and PagerDuty alerts within defined SLAs.
- Perform first-level incident triage, diagnosis and troubleshooting.
- Execute runbooks to resolve known production issues.
- Monitor critical overnight processing and proactively identify operational issues.
- Contribute to runbook improvements and operational process enhancements.
- Support monitoring and alert-tuning improvements through Git/Terraform pull requests.
- Escalate complex issues to the internal SRE team.
- Maintain incident records and ensure proper handover to the next support team.
Mandatory Skills
- Azure / GCP Cloud Operations Support
- Datadog
- PagerDuty
- Production Support & Incident Management
- Linux / Unix
- Terraform (Basic)
- Git
- Cloud Infrastructure
- Networking Basics
- Troubleshooting