Purpose/Objective

Responsible for creating and implementing IT operating model and managing IT operations including infrastructure and cyber security at site in line with overarching IT strategy and overall framework.

► Work towards ensuring provision of seamless IT services and solutions in line with ITIL guidelines while effectively partnering with business and achieving customer satisfaction ► Manage application life cycle and adhere to SLA management with partners.

► Ensure IT compliance and manage audit requirements

Key Responsibilities of Role

Overall IT Strategy ► Contribute to overallIT strategyand roadmap formulation by evaluating ideas and providing inputs from the Development, Security & Operations (Dev Sec Ops) perspective; Actively participate in IT Strap and support in prioritization of IT projects and initiatives in line with business requirements ► Definethe strategic objectives and annual plan for the Dev Sec Ops function keeping in mind the present/ future requirements of the group and business; Chart out the future road map for the verticals and set goals for team

► Formulateand maintain IT capital and operating budgets in addition to budgeting forspecial initiatives and projects for the vertical ► Develop the strategy and management of IT systems and security including development, sourcing plans, operating model while ensuring alignment with the corporate and business strategy IT Research and Innovation

► Drive improvement of existing technology by fostering innovation, prioritizing IT initiatives, and sponsoring ongoing research ► Continuallyscan thechanging technologicallandscape, studybest practicesand introducenew and innovativesolutions at site level in line with group IT team.

► SteerPOCs inassociation withpartners forvaried ITapplications with adoption of rapidly evolving/ relatively mature technologies.

► Organize events and join in forums to interact with different technology solution providers and evaluate if new solutions can be introduced at group and business levels Integrated Operations Management & Operations Review ► Enforce IT operations policy in alignment with theITIL framework and in adherence to overallIT operating model and guidelines established by the group

► Define protocols and design tools and templates to monitorIT systems,



application and security operations at the BU level ► Drive end-to-end IT servicesupport and IT servicemanagement in line with the ITIL framework guidelines Systems, Application & Networks Performance

► Manage availability of the site IT services and solutions; Continuously monitor performance and capacity of IT systems with the objective to identify scope for improvement and facilitate it for systems at site.

► Monitor, maintain and troubleshoot data center operations, applications and offer guidance at site level ► Maintain oversight and conduct periodic reviews to ensureadherence to defined SLAs

• Record non-adherences and facilitate prompt resolution Service Desk &

• Incident Management ► Implement problem resolution system to facilitate seamless IT operations at site

• Maintain oversight and ensure timely resolution of IT service,solutions and operations inquiries/ requests and security breach incidents

• Act as a finalpoint of escalation for resolution of issues ► Support in systems and applications upgradation actions without disturbance to business.

Security Operations ► Enforce defined security operations management protocols and policy (including Application security management, system hardening, compliance management, security patchmanagement, VAPT, IS awareness) in alignment with the ITO contract scope &SLAs; ► Implement processes for maintaining security of IT solutions and services in line with standard operating procedures

► Drive routine security procedures such as patching, managingaccess rights, malware protection,or vulnerability testing; Manage the implementation of information security programs at the site.

► Drive implementation of information security, privacy and data protection controls (people/ process/ technology); Implement identified current levels of controls to reflect changesinfactors such as threat levels ► Monitor security compliance and implement recommendations of audit findings at site.

Business Continuity &Disaster; Recovery Plans ► Evaluate,



identify and highlight the need for Disaster Recovery processes (subset of BCP)for projects/ initiative and new processes in alignment with the requirements stated by the business andregulations ► Lead implementation and maintenance of Crisis Management and Disaster recovery plans in line withoverall Business Continuity Plans;Undertake preventive, directive, and coercive measures to sustain availability, backup and recovery of IT Systemsand applications

Technical Competencies

Infrastructure Management (Infrastructure Strategy, Infrastructure Management),Solutions Engagement &

• Delivery (Business Need Definition &

• IT Solution Design, IT Demand &

• Stakeholder (Internal) Management,Applications Management (Applications Development Management, Applications Lifecycle Management),Project Management (Project Planning &

• Delivery, Project Governance),Enterprise Architecture (Enterprise Architecture Modelling, Enterprise Architecture Governance &

• Compliance)

Qualifications and Experience

Educational Qualification: ► Bachelor’s degree in computer science or a related discipline.

Experiences: ► Minimum 10-15 years of overallexperience with around 7 years of relevant experience in managing Information Technology operations; At least 5 years of experiencein a leadership role at large or mid-sized organizationwith global operations isdesired ► Preferable to have worked in Ports and logistic industry and having functional business knowledge.

► Experience in strategic planning and execution; Strong experience in implementing business solutions ► Experience in managing large PORT IT infrastructure and applications (TOS).

► Experience across a range IT discipline including infrastructure and data center technologies, application management and service delivery.

► Experience of negotiating contracts and managing service agreement with technicalpartners ► Experience in managing developing multi-million-dollar department/organization operating and capital budgets and effectively planning and managing activities within the established constraints of approved budgets ► Sound exposure to IT research & technologies tools andtechniques and knowledge sharing

► Must have exposure of managing large scale transformation projects and seasoned understanding of change management ► Experience of managing complexstakeholder interactions and leading discussions with top management ► Experience of managing technical teams and working in cross functional set up; Possesses ability to coach and guide teams

Lead - IT Infrastructure

📌 Lead - IT Infrastructure (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad