Role LAB Quality Execellence Manager Designation Sr. Manager/Manager Job Type Full time Location Gurugram, Haryana Department Manufacturing Excellence Sub-Department Team Management Yes Reports to Mr.Rajendra Chauhan - Manufacturing Excellence Objective & Key Result (OKR) expectations Objective 1: Improve Field Failure Analysis & Corrective Actions
Resolve customer issues quickly and improve CSI score.
Track and reduce repeated customer complaints.
Objective 3: Strengthen Field Coordination with Plants & Charging Sites
Key Results
Conduct regular reviews with plant and site teams.
Share field issues and ensure corrective actions are completed.
Objective 4: Monitor and Report Field/Customer Quality
Key Results
Prepare monthly field quality reports.
Track progress of all actions and improvements. Core Competencies Required Competency Type Description Customer Relationship Functional Act as a point for customer quality concerns.
Quality
Control & Assurance Functional Develop and implement quality control processes, monitor production standards, and perform audits to ensure compliance Process Improvement Functional Continuously work to improve production efficiency.
Compliance Functional
Ensure products adhere to all relevant legal, health, and safety standards. Team Leadership / Motivation Leadership Train and motivate team members on quality procedures. Attention to Detail Behavioral Uphold the highest quality standards by carefully monitoring processes and paying close attention to small details.
Qualifications &
Experience Requirement Description Education B.Tech - Mechanical Experience 10–15 years Industry Preference Experience in manufacturing (Battery) Certifications (Optional) Objective 1: Improve Field Failure Analysis & Corrective Actions