The Key Accounts Manager - Hyperlocal will be responsible for managing and developing key customer relationships within the hyperlocal segment. This role involves identifying business opportunities, understanding client needs, and delivering tailored solutions to enhance customer satisfaction and drive revenue growth. The candidate will work closely with cross-functional teams to ensure the successful execution of business strategies and initiatives aimed at increasing market share.
Additionally, the Key Accounts Manager will conduct regular performance reviews and provide strategic insights to improve service delivery and client engagement.
Responsibilities
- Develop and maintain relationships with key clients in the hyperlocal sector.
- Identify new business opportunities and prospective clients to grow the customer base.
- Conduct regular meetings to understand client needs and deliver effective solutions.
- Monitor account health, performance metrics, and customer satisfaction levels.
- Collaborate with internal teams to ensure timely delivery of services and products.
- Prepare and present analysis reports to stakeholders for informed decision-making.
- Negotiate contracts and agreements to maximize profitability and secure long-term partnerships.
- Stay updated on industry trends and competitor activities to inform strategy.
Skills and Tools Required
- Strong interpersonal and communication skills for building and maintaining client relationships.
- Excellent negotiation and presentation skills.
- Ability to analyze market trends and customer data.
- Proficiency in CRM software for managing client interactions and tracking performance.
- Strong problem-solving skills with a customer-centric approach.
- Experience in strategic planning and implementation.
- Knowledge of the hyperlocal market and related technologies.
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
This position offers a dynamic work setting and the opportunity to make a significant impact on the company's growth in the hyperlocal sector.
About the Role
As a Key Accounts Manager - Hyperlocal at Eastman Auto & Power Ltd, you will focus on building and maintaining strong relationships with key clients in the hyperlocal market. This role requires a deep understanding of client needs and the ability to drive sales growth through strategic account management. You will also be responsible for identifying new business opportunities within your accounts to maximize revenue.
About the Team
You will be joining a dynamic team that is dedicated to expanding Eastman Auto & Power Ltd's footprint in the hyperlocal segment. The team comprises professionals with diverse expertise in sales, marketing, and customer service, all working towards common goals. Collaboration and innovation are at the heart of the team's approach to tackling market challenges and delivering solutions to clients.
You are Responsible for
- Managing a portfolio of key accounts, ensuring their needs are met and expectations exceeded.
- Developing strategic account plans to drive sales growth and enhance customer satisfaction.
- Conducting regular business reviews with clients to assess performance and identify areas for improvement.
- Collaborating with cross-functional teams to deliver tailored solutions that meet client requirements.
- Tracking market trends and competitor activity to inform decision-making and strategy.
To succeed in this role – you should have the following:
- Proven experience in key account management, preferably within a hyperlocal or related sector.
- Strong communication and interpersonal skills to build effective relationships with clients.
- A track record of achieving sales targets and driving revenue growth.
- Analytical skills to assess client needs and market conditions effectively.
- Adaptability and problem-solving skills to address challenges as they arise.
📌 Key Accounts Manager - Hyperlocal (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram
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