The Key Account Manager - D2C/Digital will be responsible for managing and enhancing relationships with key clients in the direct-to-consumer and digital segments. This role involves developing strategic plans to drive growth, increase sales, and enhance customer satisfaction.
The Key Account
Manager will collaborate closely with internal teams to ensure a seamless delivery of products and services to clients, while identifying opportunities for upselling and cross-selling within existing accounts.
Key Responsibilities
- Build and maintain strong relationships with key accounts in the D2C and digital landscape.
- Develop and execute account strategies to achieve sales targets and drive revenue growth.
- Conduct regular account reviews to assess performance, address issues, and identify opportunities.
- Collaborate with marketing, product development, and customer service teams to enhance client experiences.
- Monitor market trends and competitive landscape to inform account strategies.
- Prepare and analyze sales forecasts, budgets, and performance reports to ensure alignment with company objectives.
- Negotiate contracts and agreements with key clients to secure mutually beneficial terms.
- Provide exceptional service by responding promptly to client inquiries and addressing concerns.
Skills and Tools Required
- Proven experience as a Key Account Manager or similar role in a D2C or digital environment.
- Strong understanding of digital marketing, e-commerce, and customer engagement strategies.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to analyze data and generate actionable insights for account growth.
- Proficiency in CRM software and tools for managing client relationships and sales activities.
- Strong negotiation and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Strategic thinking and a proactive mindset to identify and capitalize on new business opportunities.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
Eastman Auto & Power Ltd is looking for a dynamic individual who is passionate about driving success in a competitive digital marketplace and who can contribute to our mission of delivering exceptional value to our clients.
About the Role
- The Key Account Manager will oversee and manage relationships with Direct-to-Consumer (D2C) clients, ensuring a seamless experience throughout their journey with Eastman Auto & Power Ltd.
- This role requires an understanding of digital marketing strategies to promote products and enhance online presence.
- The successful candidate will be tasked with driving sales growth and meeting targets by leveraging key accounts and creating tailored solutions.
About the Team
- You will be part of a dynamic team focused on enhancing customer engagement and satisfaction.
- The team is collaborative, emphasizing communication and shared goals to drive the company's digital initiatives.
- As a Key Account Manager, you will work closely with cross-functional teams, including marketing, sales, and customer support, to ensure client needs are met.
You are Responsible for
- Developing and maintaining long-term relationships with key D2C clients to foster loyalty and repeat business.
- Analyzing market trends and client feedback to identify opportunities for service improvements and product innovations.
- Preparing sales forecasts, budget reports, and performance metrics to track account success and growth.
To succeed in this role – you should have the following:
- Proven experience as a Key Account Manager or in a similar role within the D2C/Digital space.
- Robust analytical skills and the ability to interpret data to make informed business decisions.
- Excellent communication and interpersonal skills to engage effectively with clients and internal teams.
- A results-oriented mindset with a track record of meeting or exceeding sales targets.
- Knowledge of digital marketing tools and strategies to successfully promote products in a competitive market.
📌 Key Account ManagerC/Digital (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram
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