Welcome customers and provide personalized assistance in selecting diamond jewellery. Explain diamond quality, 4Cs (Cut, Colour, Clarity and Carat), designs, certifications and product features. Understand customer preferences, occasions and budgets to recommend suitable jewellery.
Achieve monthly sales targets and contribute to overall SIS business growth. Generate leads, follow up with prospective customers and build long-term customer relationships. Maintain customer databases and conduct follow-ups through calls and messages.
Ensure proper product display, visual merchandising and upkeep of the jewellery counter. Maintain accurate stock records and coordinate with the store team for stock replenishment. Follow company policies, billing procedures, inventory controls and security guidelines.
Coordinate with the host showroom team to improve customer engagement and sales conversion. Participate in promotional activities, exhibitions and festive sales campaigns. Prepare daily sales reports and share customer feedback and market insights with the reporting manager.