About the Role

We are looking for an experienced, hands-on IT Manager to take full ownership of our IT infrastructure. You will keep our servers, network, email, and business applications running smoothly, protect company data, and lead a small support team. You should be comfortable with both day-to-day troubleshooting and planning, vendor management, and reporting.

Key Responsibilities

Servers and Network

- Manage Windows Server (2012/2016/2019), Active Directory, DNS, DHCP, and file sharing.

- Maintain LAN, Wi-Fi, switches, and routers, and coordinate with ISPs on connectivity issues.

Security and Backup

- Configure and monitor firewalls (Sophos, SonicWall, Cyberoam), including policies, content filtering, and VPN.

- Manage antivirus and patch updates (Quick Heal, eScan, Symantec).

- Run daily backups on server, NAS, or Acronis, and test restores regularly.

Email and Cloud

- Administer Office 365 and Google Workspace: user creation, licences, OneDrive/Teams access, and mailbox backup for exiting staff.

- Support video conferencing (Teams/Zoom) for meeting rooms.

User Support and Hardware

- Lead helpdesk support for Windows and Mac desktops and laptops (HP, Dell, Lenovo), printers, CCTV,



biometric systems, and smartboards.

- Set up new systems, install software, and provide remote support.

- Support SAP / ERP users in coordination with vendors.

Management

- Maintain hardware, software, and licence inventory, and track warranties and AMCs.

- Negotiate with vendors and follow up on service commitments.

- Guide the IT team and share regular IT reports with management.

Who You Are

- 8 to 15 years of IT experience, with at least 3 years as IT In-charge, IT Manager, or System Administrator

- Graduate or diploma in IT / Computer Science / Hardware and Networking (CCNA or MCSE preferred)

- Strong troubleshooting skills with a focus on minimum downtime

- Clear communicator who works well with staff, management, and vendors

- Reliable, organised, and ready to handle urgent issues

- Experience in schools, design/media, real estate, or manufacturing is a plus

What We Offer

- Stable, full time role with ownership of the IT function

- Salary as per experience and industry standards

- Support for certifications and skill growth

📌 IT Manager (Surat)
🏢 KarmaCPA Services
📍 Surat