International Chat Support Specialist | Excellent Written English | Mohali

Company: The Artlogic

Website: www.theartlogic.com

Job Location: 5th Floor, Balaji Tech Tower, F-126, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab – 160055

Employment Type: Full-Time / Contract

Work Arrangement: Work from Office (WFO)

Experience Required: Minimum 2 Years

Shift Schedule: 24/7 Rotational Shifts, as per process requirements

About the Role The Artlogic is looking for an experienced International Chat Support Specialist with excellent written English communication, strong customer-handling skills, and hands-on experience in chat-based customer support.

The ideal candidate should be capable of managing multiple customer conversations, resolving queries professionally, and maintaining accurate records using CRM or ticketing systems. We are looking for a proactive, detail-oriented qualified who can deliver timely resolutions while meeting customer service quality standards and performance targets.

Key Responsibilities

- Handle international customer queries through live chat, email, and CRM/ticketing systems.
- Provide clear, accurate, professional, and timely written responses in English.
- Manage multiple customer conversations simultaneously while maintaining service quality.
- Create, update, track, and close customer support tickets accurately.
- Understand customer concerns and provide appropriate solutions.
- Follow up on pending requests and unresolved cases until closure.
- Coordinate with internal teams to resolve complex customer issues.
- Escalate cases when necessary and keep customers informed of progress.
- Monitor open tickets and ensure timely resolution within defined Service Level Agreements (SLAs).
- Maintain accurate customer records and communication histories.
- Identify recurring customer issues and share feedback with relevant teams.
- Meet customer service KPIs, response-time targets, productivity goals, and quality standards.




- Maintain customer confidentiality and follow company policies and data-handling procedures.

Required Skills & Qualifications
- Minimum 2 years of relevant experience in international customer support, chat support, email support, or a similar customer service role.
- Excellent written English communication, grammar, spelling, and sentence construction.
- Strong typing skills with a high level of accuracy.
- Hands-on experience with CRM platforms, helpdesk tools, or ticketing systems.
- Ability to handle multiple chats and prioritize customer requests effectively.
- Strong problem-solving and customer-handling skills.
- Ability to manage complaints calmly and professionally.
- Good attention to detail, documentation, and data-entry skills.
- Understanding of ticket management, SLAs, KPIs, and escalation procedures.
- Strong follow-up, coordination, and time-management skills.
- Willingness to work from the office in Mohali.
- Flexibility to work rotational shifts across a 24/7 operating schedule, including night shifts, weekends, and holidays, as required by the process.

Preferred Candidate Profile
- Prior experience handling international customers through chat and email.
- Experience working in a target-driven customer service environment.
- Ability to deliver accurate, empathetic, and solution-oriented written responses.
- Strong ownership, accountability, and customer-focused thinking.
- Ability to adapt to changing workloads, shift schedules, and process requirements.

Shift & Work Requirements
- The process operates on a 24/7 schedule.
- Shift timings are rotational and assigned according to business and process requirements.




- Candidates must be comfortable working day, evening, or night shifts, as applicable.
- This is strictly a Work from Office (WFO) position in Sector 73, Mohali.

Mandatory Application Requirements – Both Forms Must Be Completed To proceed with your application, all candidates must complete and submit both forms below. These forms are mandatory for recruitment screening. 1. Candidate Basic Details Form https://forms.gle/AD2ciB932pKP1JRb6

2. Candidate – Overall Career Experience Form https://forms.fillout.com/t/xwHg1Bvam1us

Important Instructions:

- Complete and submit both forms after applying for the position.
- Ensure that all information provided is accurate and complete.
- Applications with incomplete forms may not be considered for further screening.
- Only candidates who meet the role requirements and complete both forms will be considered for the next stage of recruitment.

How to Apply Interested candidates who meet the above requirements should apply with their updated resume and complete both mandatory application forms.

Please ensure your resume highlights your international customer support experience, written English proficiency, and familiarity with CRM or ticketing systems.

Join The Artlogic and contribute to delivering a professional, responsive, and high-quality international customer support experience.

Pay: ₹18,000.00 - ₹35,000.00 per month

Application Question(s)

- Briefly introduce yourself, highlighting your International Chat Support experience, written communication skills, CRM knowledge, and key strengths.
- How many years of hands-on experience do you have in Customer Support or International Chat Support?
- Are you comfortable handling multiple customer chats simultaneously?
- Are you comfortable working from the office in Mohali and in rotational 24/7shifts?

Education:
- Bachelor's (Required)

Language:
- English (Required)

Work Location: In person

📌 International Chat Support Specialist | Excellent Written English | Mohali (Chandigarh)
🏢 Artlogic
📍 Chandigarh