Job Title: International Customer Care Executive / Process Associate Chat Process

Company: Teleperformance (TP)

Location: Mohali (In-Office)

Experience Level: 0 to 5 Years (Freshers & Experienced both eligible)

Package: 3.5 LPA 4.0 LPA

Work Schedule: 5 Days Working | 2 Rotational Offs

Joining: Immediate Joiners Preferred (Starting Monday, 22nd Oct onwards)

HR Charlie: [email protected]

Contact: 73301616341 (Do not call)

Please share your resume and below details to above email ID

Name

Number

Email

Current location

Willing to relocate to Mohali:

Available to join 23rd October:

(Do what's your resume - Batch DOJ 22nd Oct)

Job Summary

We are hiring energetic and customer-centric professionals for our International Non-Voice / Chat Process at Teleperformance Jaipur. In this role, you will interact with global customers via live chat and email to address queries, resolve issues, and ensure a high-quality customer experience.

Key Responsibilities

- Handle real-time incoming chat and email inquiries from international customers in a professional and timely manner.
- Understand customer issues, troubleshoot problems, and provide clear, accurate solutions adhering to brand guidelines.




- Maintain high quality standards across customer interactions with excellent written communication and typing speed.
- Manage customer escalations effectively and coordinate with internal teams when necessary for resolution.
- Adhere to schedule adherence, quality compliance, and key performance metrics (CSAT, Resolution Time, FCR).

Key Skills & Requirements
- Communication: Excellent written English skills (grammar, vocabulary, and skilled tone).
- Typing Speed: Good typing speed with high accuracy.
- Problem Solving: Strong analytical and issue-resolution skills for efficient real-time handling.
- Flexibility: Comfortable working in 24/7 rotational shifts and rotational days off.
- Availability: Must be ready to join immediately (Monday, 12th October onwards).

Qualification & Perks
- Education: Graduate / Undergraduate / Diploma holders (05 years experience).
- Environment: Professional international process workspace with clear performance-based growth opportunities.

Regards, HR Charlie: (phone hidden) (Do what's your resume - Do not call)

📌 International Chat Support Executive (Kharar)
🏢 TP
📍 Kharar