US Customer Service Executive – Blended Process (70% Chat / 30% Voice)

Company: E2E Consultant

Job Location: Navi Mumbai, Maharashtra

Salary: Up to ₹35,000 Gross per Month

Job Type: Full-Time

Work Mode: As per company policy

Job Overview

Are you looking to build your career in international customer service? E2E Consultant is looking for customer-focused and career-oriented professionals for a US Customer Service – Blended Process in Navi Mumbai.

This opportunity offers exposure to international customers, a chat-dominant process, and a structured five-day working week.

Job Responsibilities

Handle customer queries through live chat and voice support.

Manage customer interactions professionally and efficiently.

Resolve customer concerns while maintaining service quality and customer satisfaction.

Provide accurate information and effective solutions to customer queries.

Maintain professional communication and adhere to process guidelines.

Meet performance, productivity, and quality standards.

Job Highlights

Process: US Customer Service – Blended

Communication Channels: 70% Chat and 30% Voice

Shift Window: 24/7 rotational shift window

Shift Duration: Any 9-hour shift, including breaks as per company policy

Working Days: 5 days per week

Weekly Off:



2 days per week

Salary: Up to ₹35,000 Gross per Month

Interview Process: 2 Rounds

Location: Navi Mumbai

Eligibility Criteria

Minimum qualification: HSC (12th Pass).

At least 6 months of documented work experience.

Good English communication skills.

Comfortable handling both chat and voice interactions.

Willingness to work in a 24/7 rotational shift environment.

Customer-focused attitude with good problem-solving skills.

Who Should Apply?

Candidates with experience in international customer service, blended processes, chat support, voice processes, or BPO operations are encouraged to apply, provided they meet the eligibility criteria.

Interview Process

2 Rounds of Interviews

Candidates should be prepared to demonstrate their communication skills, customer-handling abilities, and suitability for the blended process.

Interested Candidates – Apply Now!

For further details regarding the opportunity and interview process, contact:

HR Contact: Amin

Contact No: (phone hidden)

Company: E2E

Pay: ₹300,000.00 - ₹550,000.00 per year

Perks

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 International Customer Service (Navi Mumbai)
🏢 E2E
📍 Navi Mumbai