Role & responsibilities

- 1015 years of experience in Lead Application Support or Technical Support Lead roles.

- Strong experience in the Banking/Financial Services domain.

- Hands-on troubleshooting experience with REST APIs and Microservices.

- Good understanding of AWS Infrastructure and cloud-based application support.

- Expertise in monitoring and observability tools such as Datadog and Dynatrace.

- Experience in Incident Management, RCA, Problem Management, and Production Support.

- Ability to lead critical incidents and coordinate with cross-functional teams.

- Robust communication and stakeholder management skills.

Preferred Skills:

- Exposure to CI/CD, DevOps practices, Docker, Kubernetes, Splunk, or ELK.

- Experience supporting Payments, Cards, Lending, or Digital Banking applications.

- Strong L2 Application/Production Support experience

- Functional support and business journey understanding

- Major incident troubleshooting and RCA ownership

- API/microservices troubleshooting

- Logs, monitoring, and observability experience

- Experience supporting critical banking/financial or equivalent high-availability applications

- Strong stakeholder and production incident management capability

📌 Incident Managment- Application Suppport Lead (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru