As an Implementation Engineer at SmartQ, your primary goal will lie in turning a theoretical system design into a practical and functional reality. In addition, you will play a critical role in the successful adoption of current technologies or systems, ensuring the result aligns with the needs and expectations of the organization. Effective communication, problem-solving skills, and technical expertise will keep you a cut above the rest in this role.

Key Roles & Responsibilities

- Manage and resolve tickets through the designated ticketing platform (Freshdesk/ADO) in strict adherence to defined SLAs and timelines.
- Lead remote implementations of the SmartQ / Time2Eat products, ensuring a smooth and structured onboarding experience for clients.
- Own UAT (User Acceptance Testing) activities including:
- Preparing and executing test cases for various Time2eat products
- Coordinating with the Development team
- Providing sign-offs post-validation
- Ensuring issues are tracked and closed prior to production release.

- Act as the primary point of contact (POC) for clients during implementation, interacting via email, calls, and chat to resolve queries and drive smooth deployments.




- Conduct end-user training sessions and support the creation of user guides, SOPs, and training documentation.
- Ensure strict process adherence by maintaining detailed implementation, configuration, and change logs.
- Lead client onboarding and go-live activities, including hypercare and post-go-live monitoring to ensure stability and customer satisfaction.
- Accurately configure our in house products (POS, Kiosk, Apps, KMS, etc.), perform menu configuration, validation, and perform end-to-end checks for optimal user experience.
- Handle technical diagnosis and troubleshooting across SmartQ’s products implemented using logs, data, and system analysis to identify root cause quickly.
- Maintain end-to-end ownership of customer issues, from identification, basic troubleshooting through resolution and closure.
- Collaborate cross-functionally with Product Management, Engineering(Developers and Solution Architects) , QA, Support, and Business teams to ensure alignment and timely execution.
- Provide structured feedback on recurring issues, usability gaps, and enhancement opportunities to support product improvement initiatives.

📌 Implementation Engineer (Bengaluru)
🏢 SmartQ Bottle Lab Technologies
📍 Bengaluru