We are seeking enthusiastic and customer-focused Customer Service
Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience.
About the Role The ideal candidate possesses excellent communication skills, robust problem-solving abilities, and a passion for helping customers.
The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
Handle customer interactions through inbound and outbound voice calls.
Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
Deliver a high-quality customer experience by demonstrating professionalism, empathy,
and active listening.
Build rapport with customers and establish trust through effective communication.
Experience : Minimum 6 months of experience in an International Voice Process (No Freshers)
Position Details
Role: Consultant / Sr. Consultant Customer Support (International Voice)
Shift Timings: Rotational Night Shifts and rotational offs
Perks: 2-way Cab Facility
What to Expect During the Interview
Assessment: To evaluate language proficiency
HR Round: Discussion with our HR team regarding fitment and expectations
Operations Round: Role-related discussion with our management team