Job Overview:

We are seeking a friendly, organized, and solutions-oriented HVAC Customer Service Representative to serve as the first point of contact for our customers. This role involves answering calls, scheduling service appointments, assisting with inquiries, and ensuring a smooth, skilled customer experience from start to finish.

Customer Interaction

- Answer inbound calls and respond to customer inquiries about HVAC services, maintenance, and installations.

- Provide clear and accurate information about services, pricing, warranties, and scheduling.

- Handle customer complaints or service issues with professionalism and escalate when necessary.

Scheduling & Coordination

- Schedule service calls, maintenance appointments, and installations using scheduling software.

- Coordinate technician routes and communicate timeframes to customers.

- Update customers on appointment status, delays, or rescheduling needs.

Administrative Support

- Maintain accurate customer records, work orders, and service logs in CRM or dispatch software.

- Process service agreements, estimates, invoices, and payments.





- Assist with follow-up calls to ensure customer satisfaction. Team Communication

- Communicate effectively with field technicians, dispatchers, and supervisors to ensure timely service delivery.

- Relay special instructions, job notes, or urgent service needs. Sales & Upselling

- Inform customers of seasonal promotions, maintenance plans, or service upgrades.

- Promote company services that align with the customer’s needs.

Requirements

Education

- Graduates/Undergraduates

- Additional training or coursework in customer service or office administration is a plus.

Experience

- 1–2 years of customer service experience, preferably in HVAC, home services, or scheduling/dispatch.

- Familiarity with HVAC terminology or service processes is a plus.

Skills

- Excellent verbal and written communication skills.

- Strong organizational and time-management abilities.

- Proficiency in Microsoft Office or Google Workspace.

- Ability to multitask in a fast-paced environment.

Benefits

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📌 HVAC Customer Service Representative - Navi Mumbai (Panvel)
🏢 Mintskill HR Solutions
📍 Panvel