Field Technical Support

- Attend inverter breakdown calls within defined Service Level Agreements (SLAs).

- Diagnose and troubleshoot HF Grid-Tie Inverter failures at customer locations.

- Identify root causes of inverter faults related to power electronics, control circuits, communication systems, and software.

- Provide immediate corrective actions to restore system operation with minimum downtime.

- Support installation, commissioning, testing, and performance verification activities.

Repair &
- Maintenance

- Perform board-level and module-level fault diagnosis and repair.

- Replace faulty components, PCBs, power modules, fans, communication cards, sensors, and associated hardware.

- Execute preventive and corrective maintenance activities.

- Validate repaired units through functional and safety testing before handover.

Technical Resolution &
- Escalation

- Analyze recurring field failures and recommend permanent corrective actions.

- Coordinate with R&D;, Quality, Manufacturing, and Technical Support teams for complex issues.

- Generate detailed technical reports including fault logs, repair actions, and resolution status.

- Support implementation of field modifications, firmware updates, and engineering changes.

Customer Support

- Provide skilled technical assistance to customers, EPC contractors, and channel partners.

- Explain fault causes, corrective measures, and preventive maintenance practices.

- Ensure high levels of customer satisfaction through prompt and effective communication.

- Conduct basic operational training for site personnel where required.

Remote Monitoring &
- Diagnostics

- Monitor inverter performance through remote monitoring platforms.

- Analyze alarms, event logs, performance trends, and communication issues.





- Provide remote troubleshooting support before site visits whenever possible.

Quality Improvement

- Capture field failure data and contribute to reliability improvement initiatives.

- Identify product performance trends and communicate feedback to design teams.

- Support Failure Analysis (FA) activities and Corrective and Preventive Action (CAPA) implementation.

Documentation &
- Compliance

- Maintain accurate service records, reports, warranty claims, and spare parts consumption.

- Adhere to electrical safety standards, company policies, and service procedures.

- Ensure proper closure of service tickets in CRM/service management systems.

Field Technical Support

- Attend inverter breakdown calls within defined Service Level Agreements (SLAs).

- Diagnose and troubleshoot HF Grid-Tie Inverter failures at customer locations.

- Identify root causes of inverter faults related to power electronics, control circuits, communication systems, and software.

- Provide immediate corrective actions to restore system operation with minimum downtime.

- Support installation, commissioning, testing, and performance verification activities.

Repair &
- Maintenance

- Perform board-level and module-level fault diagnosis and repair.

- Replace faulty components, PCBs, power modules, fans, communication cards, sensors, and associated hardware.

- Execute preventive and corrective maintenance activities.





- Validate repaired units through functional and safety testing before handover.

Technical Resolution &
- Escalation

- Analyze recurring field failures and recommend permanent corrective actions.

- Coordinate with R&D;, Quality, Manufacturing, and Technical Support teams for complex issues.

- Generate detailed technical reports including fault logs, repair actions, and resolution status.

- Support implementation of field modifications, firmware updates, and engineering changes.

Customer Support

- Provide professional technical assistance to customers, EPC contractors, and channel partners.

- Explain fault causes, corrective measures, and preventive maintenance practices.

- Ensure high levels of customer satisfaction through prompt and effective communication.

- Conduct basic operational training for site personnel where required.

Remote Monitoring &
- Diagnostics

- Monitor inverter performance through remote monitoring platforms.

- Analyze alarms, event logs, performance trends, and communication issues.

- Provide remote troubleshooting support before site visits whenever possible.

Quality Improvement

- Capture field failure data and contribute to reliability improvement initiatives.

- Identify product performance trends and communicate feedback to design teams.

- Support Failure Analysis (FA) activities and Corrective and Preventive Action (CAPA) implementation.

Documentation &
- Compliance

- Maintain accurate service records, reports, warranty claims, and spare parts consumption.

- Adhere to electrical safety standards, company policies, and service procedures.

- Ensure proper closure of service tickets in CRM/service management systems.

📌 HF Quick Response Team & Product Support (Delhi)
🏢 Eastman Auto u0026 Power
📍 Delhi