Key Responsibilities: Handle resident queries, complaints, and service requests through phone calls, emails, helpdesk systems, and in-person interactions. Register, track, and follow up on complaints and service requests to ensure timely resolution within the defined timelines. Coordinate with technical, housekeeping, security, horticulture, and other departments for the effective resolution of resident concerns.

Maintain accurate records of complaints, service requests, feedback, and their closure status in the designated software or system. Communicate service updates to residents and ensure proper closure of complaints after confirmation. Assist residents with move-in, move-out, visitor access, and other property-related procedures.





Maintain skilled communication and ensure courteous interactions with residents, visitors, and vendors. Prepare and share daily, weekly, and monthly reports on complaints, service requests, and pending issues. Escalate unresolved complaints and critical issues to the Property Manager for timely intervention.

Ensure the helpdesk area is maintained professionally and all resident-related information is handled confidentially. Coordinate with the operations team to support resident engagement activities and improve the overall resident experience.

📌 Helpdesk Lead (Bengaluru)
🏢 VAR Facility Management Solutions
📍 Bengaluru