- Handling the Helpdesk process for an ATS ensuring all tickets created through mail/ chat/ call are resolved within SLA.
- Engaging with different departments like Product/ Technology/ Sales to ensure a smooth user experience of the Naukri Product.
- Helping the training team in resolving issues raised on the Naukri Product by coordinating with the tech team.
- Should be able to set up processes wherever necessary to provide the best outcome to the client.
- Effective in using JIRA and Microsoft CRM.
- Minimum 1-year experience in APIs Integration.
- Should be self-driven in nature with a zeal to update themselves regularly.
- Basic knowledge of operating systems.
- Strong troubleshooting experience on several browsers (IE, Google Chrome & Mozilla)
- Should have good knowledge of basic networking concepts.
- Should ensure client satisfaction.
- Should have strong verbal & written communication skills.

Experience in HR Tech is preferred.

Experience in understanding cloud products is preferred.

📌 Help Desk Manager (Bengaluru)
🏢 Zwayam
📍 Bengaluru